FREQUENTLY ASKED QUESTIONS :
1- Terms of Sale
Please print and retain a copy of these Terms of Sale for your records.
2- Purchase information
Purchases on the Website are limited to persons above the age of 18 years old.
You will not need to create an account in order to make a purchase on the Website. Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your order. Such e-mail is a confirmation that your order has been received by BEM. It is possible that you received from BEM an e-mail asking you to provide document to prove your majority.
BEM reserves the right, at its sole discretion, to cancel or refuse any order for any reason. Some situations that may result in your order being cancelled or refused are (i) limitations on quantities available for purchase; (ii) inaccuracies or errors in product or pricing information on the Website; or (iii) not able to get the document request to prove your age. We may also require additional verifications or information before accepting any order. BEM will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
3- Prices and currency
The prices displayed on the Website are shown in Canadian dollars. During the checkout process, shipping fees and taxes are listed, if applicable. You are responsible for the payment of any shipping fees and any federal or provincial taxes that may apply to your order. Taxes are charged based on Federal and Provincial laws. Tax rate is based on shipping address provided at the time of checkout.
4- Payment method
You may pay for your order using MasterCard, Visa. Cash, credit vouchers, cheques, gift cards or international credit cards are not accepted. When paying by credit card, your name, address and postal code must match the name, address and postal code on your credit card statement. You authorize BEM to charge the applicable payment method the total amount of your order, including applicable taxes and shipping and handling fees. You represent and warrant that you are the holder of the applicable card or account. If your payment method cannot be validated or processed, your order will not be shipped and BEM will have no obligation to fulfil your order.
5- Shipping information
Delivery is free for all orders of $ 150 + tx in the Montreal area (100 km from Coteau-du-Lac).
Delivery is free for all orders of $ 250 + tx anywhere in Canada, except in remote areas.
Although rare, there could be some exceptions and conditions to the free shipping offer due to shipping company restrictions/surcharge. You will be contacted shortly if your shipping address does not qualify for free shipping. In that case, you will be offer to pay the difference in transport costs or cancel your order. We apologize for the inconvenience this may cause. The free delivery offer can not be combined with any other offer. Purchases made on the Website can be shipped within Canada only. The shipping address provided at the time of checkout must be a valid and a complete Canadian Shipping address. If you need your tracking number, please contact BEM Fireworks. There is always the option of picking up your order in our store here in Coteau-du-Lac. You can indicate this in the Comment box when ordering or by checking the option PICK UP IN STORE. Please note that we always require a proof of majority to sell you fireworks.
6- Returns and exchanges
You may have certain statutory rights to cancel your order under applicable provincial consumer protection laws and BEM will respect all such applicable laws. In addition to these statutory rights, BEM permits returns and exchanges for broken or defect products in accordance with this section.
All purchases made on the Website with broken or defect products will be exchange but you need to return the unused product. Do not return your product by mail. Please contact BEM and we will make arrangements to do the exchange.
7- Disclaimer / limitation on liability
THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, LIABILITY OR CERTAIN DAMAGES OR LIMITATION OF REPRESENTATIONS MADE CONCERNING GOODS OR SERVICES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
BEM DISCLAIMS ALL WARRANTIES WITH RESPECT TO PRODUCTS SOLD ON THE WEBSITE, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL BEM OR MANAGEMENT OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY KIND THAT RESULT FROM OR IN CONNECTION WITH THE USE OF ANY PRODUCTS SOLD ON THE WEBSITE, EVEN IF BEM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8- Availability and descriptions
The purchase of products on the Website is subject to availability. In the event that the product you request is not available at the time of your order, BEM will have no obligation to fulfill your order and you will have no obligation to pay BEM for the order. Adding products to your Cart or Wish List does not guarantee availability at the time of your order.
Although we strive to update and keep accurate product and pricing information on the Website, errors and/or omissions may occur. In the event that an item is listed at an incorrect price or with incorrect information, BEM shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced and BEM elects to refuse or cancel your order, we will notify you of such refusal or cancellation.
PRODUCTS DISPLAYED ON THE WEBSITE MAY NOT BE AVAILABLE AT ALL TIMES AND PRODUCTS AND PRICES MAY BE CHANGED, AND PRODUCTS SUBSTITUTED OR DISCONTINUED AT ANY TIME. WHILE WE ATTEMPT TO PROVIDE AN ACCURATE DESCRIPTION OF ITEMS AVAILABLE FOR PURCHASE ON THE WEBSITE, WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY OR CURRENCY OF SUCH DESCRIPTIONS.
9- Quantity limits
BEM reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. Stokes also reserves the right, at its sole discretion, to prohibit sales to dealers or resellers.
10- Applicable law
These Terms of Sale, the details of your order and all other notices posted on the Website constitute the entire agreement between you and BEM with respect to your purchase of products through the Website. If any provision of these Terms of Sale is held to be invalid or unenforceable, such provision will be stricken and the remaining provisions enforced. The delay or failure of BEM to act with respect to a breach of these Terms of Sale by you or others does not constitute a waiver and shall not limit BEM’ rights with respect to such breach or any subsequent breaches. BEM shall not be liable for any delay or failure to perform any of its obligations under these Terms of Sale if such delay or failure is due to causes beyond its control. You may not assign these Terms of Sale to any third party without the prior written consent of BEM. These Terms of Sale will be binding upon and will ensure to the benefit of (i) you and your heirs, executor, administrator and other legal representatives; and (ii) BEM and its successors and assigns. Notwithstanding any other provision of these Terms of Sale, any provision of these Terms of Sale that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms of Sale.
The Terms of Sale applicable to your order are the Terms of Sale in effect on the date that you place your order, as made available to you when you complete the checkout process. BEM may modify its Terms of Sale from time to time in accordance with applicable laws. Any such modification will apply to any order placed after the effective date of the modification. Therefore, each time you place an order with BEM you represent that you have accessed, read and accepted the Terms of Sale applicable to and governing that order.
Notices to you may be made via e-mail or regular mail, or in cases of changes to these Terms of Sale, by posting notices or links to such revised Terms of Sale on the Website itself.
1- Information Collection
We collect information from you when you register on our site, sign in to your account, make a purchase, enter a contest, and/or when you sign out. The collected information includes your name, email address, phone number, and/or credit card.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.
2- Information Use
Any of the information we collect from you may be used to:
Personalize your experience and respond to your individual needs
Provide customized advertising content
Improve our website
Improve customer service and your support needs
Contact you via email
Administer a contest, promotion, or survey
3- E-Commerce Privacy
We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfill a request and/or transaction, e.g. to ship an order.
4- Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
5- Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protects your information offline. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers used to store personally identifiable information are kept in a secure environment.
Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.
We use the email address you provide to send you information and updates pertaining to your order, occasional company news, related product information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.